Personal Data Protection laju8

Collection of Personal Information

laju8 collects members' personal information in two main ways: directly when you submit that information to us, and automatically while you use our platform. We only collect information that is necessary to operate the platform safely and to comply with international licensing requirements.

Information collected directly from members includes:

• Full name as stated on your identification document (MyKad or passport)
• Date of birth — for the purpose of verifying the minimum age requirement of 21 years
• Email address and mobile phone number
• Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency assets)
• History of deposit and withdrawal transactions in your account
• Identity verification documents when required for the KYC (Know Your Customer) process

Information collected automatically includes your IP address, device type, operating system, web browser used and activity patterns within the platform including login times and game history.

Purpose of Use of Information

Every piece of information collected by laju8 has a clear and legitimate purpose. We do not use your personal data beyond the scope stated here without obtaining your consent first.

Your personal information is used for the following purposes:

• Registration and management of laju8 member accounts
• Processing financial transactions including deposits and withdrawals within 10–45 minutes
• Identity verification to meet international licensing compliance requirements
• Detection and prevention of fraud, money laundering and suspicious activity
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending account-related notifications, transaction updates and policy notices
• Promotional and bonus communications — only to members who have given consent to receive such communications
• Platform improvements based on aggregate usage pattern analysis

Disclosure to Third Parties

laju8 respects the confidentiality of members' information and does not disclose your personal data to third parties except in the following circumstances, which are established and permitted:

• Payment Service Providers — Payment processors handling Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH) transactions require relevant transaction information to complete your money transfers.
• Game Software Providers — Game operators may receive session data needed to verify game outcomes and prevent fraud on the platform.
• Regulatory Authorities — Where required by law, regulation or a valid court order, laju8 will comply with such requests.
• Technical Service Providers — Companies providing infrastructure, cybersecurity and analytics services are bound by strict confidentiality agreements with laju8.

All third parties involved are required to comply with data protection standards equivalent to laju8's policy and are not permitted to use that information for any purpose other than what has been agreed.

Data Storage and Retention Period

laju8 retains members' personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations. Financial data and transaction records are retained in accordance with the minimum requirements set under the international licensing that laju8 adheres to.

After an account is closed at a member's request, laju8 will retain the necessary records for the prescribed period before data is securely deleted. The data deletion process is carried out using methods that ensure the information cannot be recovered.

Data collected through cookies and analytics tools is retained for a shorter period and updated regularly to ensure it reflects current platform usage patterns.

Cookies and Tracking Technologies

The laju8 platform uses cookies — small text files stored on your device — to improve the user experience and ensure the platform functions smoothly. Cookies allow our system to recognise you during a login session, remember your preferences and identify technical issues more quickly.

There are several categories of cookies used by laju8:

• Essential Cookies — Required for core platform functions such as session authentication and security. Cannot be disabled.
• Functional Cookies — Store your preferences such as language choice and display settings for your convenience.
• Analytical Cookies — Collect aggregate usage data to help us understand how members use the platform for improvement purposes.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality and your overall user experience.

Information Security

laju8 implements appropriate technical and organisational security measures to protect members' personal information from unauthorised access, loss, misuse, disclosure or alteration. These measures include:

• Data encryption using SSL/TLS protocols when transferring information between your browser and laju8 servers
• Strict internal access controls — only authorised staff can access member data
• Continuous system monitoring to detect any unusual activity or unauthorised access attempts
• Regular security reviews and penetration testing to identify and address potential vulnerabilities
• Clear incident response protocols in the event of any data breach

While laju8 takes every reasonable step to protect your data, no system can guarantee absolute security. We encourage members to keep their account passwords confidential and to contact our 24/7 customer support immediately if they suspect any suspicious activity.

Your Rights Regarding Personal Data

As a laju8 member, you have certain rights regarding the personal data we hold. laju8 respects these rights and will process any request from you seriously and within a reasonable time.

To exercise any of the above rights, please contact the laju8 customer support team via live chat or email at [email protected]. We will respond within a reasonable time and inform you of any additional information required to process your request.

Third-Party Links and Platforms

The laju8 platform may contain references to payment provider services such as Touch 'n Go eWallet, DuitNow and Boost. laju8 is not responsible for the privacy policies or data handling practices of these third parties. We encourage members to read and understand the privacy policies of the service providers they use separately.

Any data sharing with payment providers takes place solely to process your financial transactions and is limited to the information required for that purpose.

Changes to This Privacy Policy

laju8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or platform technology developments. Any material changes will be communicated to members via in-platform notifications or email to your registered address.

The latest version of this Privacy Policy will always be available on the laju8 website with an updated effective date. Your continued use of the platform after changes take effect will be considered acceptance of the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how laju8 handles your personal data, our support team is available to assist you at all times.